WELCOME TO IC INTELLIGENCE
- where our passion is to help your team make intentional and unmatched guest experiences throughout all areas of your property through user friendly technology!
I.C. Intelligence’s (ICI) founding principals have over two decades of collective Professional Consulting experience. Over that period, they have served numerous clients in a variety of gaming and hospitality jurisdictions by bringing “Best Practices” to the development and deployment of business solutions. These engagements have resulted in true bottom line results, providing measurable benefits to our clients.
It is our mission to help our partners navigate all the noise and focus on what is most important - their Customers!
ICI prides itself on having a development culture within our company that is centered around the Voice-of-the-Customer (VOC). The ICI-VOC program engages each end-user of our technology, across all levels of that organization, and listens to them to better understand their preferences and experience with the Spotlight CRM platform. This feedback is then shared within our organization and used to continuously approve our platform and approach.
AJ Fisher, CEO
Ms. Fisher brings a Master’s of Business Administration and a Master’s of Science in Business Information Systems, as well as several industry certifications, to the company with close to 25 years of experience in the IT, Defense and Tribal sectors. She has gained considerable insight and experience in gaming over the last fifteen (15) years having worked with Tribal and private establishments across the US.
Richard Janssen, CTO
Richard has worked for many major and global companies throughout his 20 years in the technology field filling a variety of roles, including CIO and CTO. His creativity and customer focused solution style was developed early in his career at highly competitive markets. He believes in simplifying solutions to meet the needs of his customers so that teams can quickly recognize trends in order to take immediate advantage of available opportunities.
I.C. Intelligence assists clients with identifying the right Business Intelligence (BI) and Customer Relationship Management (CRM) solutions for their business needs.
While there are common problems that the insights from a business intelligence and analytics platform can solve, each region, each company, and each business unit has its own unique challenges. In addition to dealing with business challenges, each company has its existing technology and information architectures that impact the delivery of CRM or BI project. This is where we come in -
Our success comes only from your success and therefore we use a customer-centric approach and are relentlessly driven to deliver quality software solutions designed and developed by the end-users of Tribal and Private gaming organizations across the country. Our solutions and services encompass CRM-driven analytics; integrating the power of spotlight CRM, our ‘game-changing’ 360 degree, real-time casino CRM platform with business intelligence and analytics.
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We look forward to hearing from you!